INTRODUCTION
These terms of use govern your use of this website; by using this website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use this website.
You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age OR the legal age of majority in your location, whichever is greater. This website uses cookies. By using this website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy.
Privacy
We do not sell, rent or give away our customers data.
PAYMENT
You can pay for your order using your credit card or PayPal.
All payments are processed through a secure server, and all payment information is encrypted by the payment processor using industry standard Secure Socket Layer (SSL) technology. No credit card information is ever collected or stored on our system(s). All credit card payments are processed through a third party payment processor. You do not need a PayPal account to place an order. You can pay using your credit card or other payment method. If you do not wish to use the on line system to pay via credit card, you may place your order and send a US Postal money order.
Sorry, but I do not accept ANY other form of payment other than the above.
WARRANTY
We work hard to make sure every kit that leaves here is complete and functional, ready to assemble and work the first time, and I want to make sure your experience building and using your Hamgadgets product is a happy one. Of course no one and no process is perfect. If your kit is missing a part or you find a defective part, let us know and we will ship it via USPS first-class mail at no charge. Even if you accidentally break, scorch, drop, lose or otherwise damage a part, just send an email and tell me what you need, we will tell you the cost For replacement parts shipped outside the USA, there will be a charge to cover the significantly higher cost of international postage.
All parts are guaranteed for one year from the date of purchase. After that period we can't guarantee that we will have a replacement available, but except in the case of obsolete and/or unobtainable parts we maintain a stock of replacement parts for all current and most retired kits.
Exchanges
If you have ordered the wrong product, you can exchange the product as long as it is undamaged or, in the case of kits, unbuilt and complete with all parts intact. If the item has been damaged, partially built or parts are missing we am not able to accept it for an exchange or refund. Shipping will be charged for any exchange. Payment portals no longer refund what they charge the merchant to accept a card or PayPal payment for any customer refund. For any refund on exchange difference price, it will be less original shipping and less 10%.
Returns For Refund
If you are not satisfied with your product you may return it in its original, unused and unbuilt condition with all parts intact for a refund of the original purchase price excluding shipping, less a restocking fee of 20%. All refunds must be requested and returned merchandise received within 30 days of purchase. Customers returning items can expect to be refunded in the method in which they paid within 7 business days of our receipt of the returned item(s).
Shipping charges are nonrefundable. Customers wishing to return items for which they received free shipping will be credited for the products returned, less the restocking fee and the standard shipping cost of the original order if the entire order is returned for a refund.